Effective Date: April 21, 2022
Last Updated: October 11, 2026
Website: https://www.jintianpack.com
At Foshan Jintian Packing Machinery Co., Ltd., we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit inquiries, or communicate with us regarding our Vertical Form Fill Seal (VFFS) packaging machines, multihead weighers, and packaging automation solutions.
1. Who We Are
- Company Name: Foshan Jintian Packing Machinery Co., Ltd.
- Website: https://www.jintianpack.com
- Business Type: B2B Packaging Machinery Manufacturer & Exporter
- Contact Email: jintianpack@gmail.com/info@jintianpack.com
- WhatsApp / Phone: +86-13925999729
2. Information We Collect
Because our website is a B2B product showcase, we do not require user account registration, login, or online payments. We only collect technical and communication data strictly necessary for providing business inquiries and machine technical support:
- Inquiry & Form Data: When you submit an inquiry form on our website, we collect the details you provide, including your Name, Business Email, Phone/WhatsApp Number, Company Name, Country, and specific packaging machinery requirements (e.g., bag size, material, target speed).
- Live Chat Data (tawk.to): When you use our live chat widget powered by tawk.to, we collect your chat transcripts, provided contact details (if entered), IP address, browser type, operating system, and geolocation (city/country level) to assist with your real-time inquiry.
- Website Analytics Data (Google Analytics 4): We collect non-personally identifiable technical and usage data through Google Analytics 4 (GA4), including IP addresses (anonymized), browser types, device information, referring URLs, pages visited, and time spent on our website.
- Direct Communications: If you contact us via email or WhatsApp, we collect your contact information and the contents of your message (including attached PDFs or specifications sent via email).
3. How We Use Your Information
We process your personal information strictly for legitimate B2B business purposes, including:
- Responding to your product inquiries, sending machine catalogs, and providing customized technical quotes for VFFS packaging solutions.
- Communicating with you via live chat, email, or WhatsApp regarding your inquiry, ongoing machine orders, or after-sales technical support.
- Analyzing website traffic, user interaction patterns, and overall site performance to improve website functionality and B2B user experience.
Note: We never sell, rent, or trade your personal or business information to third parties for commercial marketing purposes.
4. Communication Channels & Third-Party Services
To facilitate smooth B2B international inquiries and website analytics, we utilize trusted third-party service providers:
- Google Analytics 4 (GA4): We use Google Analytics 4 provided by Google LLC to analyze traffic and user interactions on our site. GA4 uses cookies and technical indicators to compile statistics. For details on how Google processes data, please visit Google Privacy & Terms.
- Live Chat Integration (tawk.to): We use tawk.to, a third-party live chat solution, to provide real-time customer support and online consultation. When you initiate a chat session, tawk.to processes basic technical data and chat content on our behalf. For details, refer to tawk.to Privacy Policy.
- Social Media Platforms (Facebook & YouTube):
- Facebook Page Links: Our website contains direct outbound links to our official Facebook business page. Clicking these links redirects you to Facebook (Meta Platforms, Inc.), where interactions are governed by Facebook’s Data Policy.
- YouTube Embedded Videos & Channel: Our website features embedded YouTube machine running videos and links to our official YouTube channel (operated by Google LLC). Embedded videos may set technical cookies or track standard video interaction data per YouTube’s privacy terms.
- WhatsApp Integration: Our website includes a direct WhatsApp consultation entry. Clicking the WhatsApp link redirects you to the official WhatsApp platform (Meta Platforms, Inc.).
- Email Communication: Inquiry emails and attached specifications sent to us are handled securely via standard email protocol providers.
5. Cookies & Tracking Technologies
We use essential technical cookies to ensure smooth site navigation, language switching (Polylang), live chat functionality (tawk.to), and web performance statistics (GA4).
- Consent: You can accept or manage cookie preferences at any time via our site’s Privacy Consent Banner.
- Browser Control: You can set your web browser to refuse or remove cookies, though some site features (such as live chat or video playback) may not function as seamlessly.
6. Data Retention
- Inquiry & Chat Records: Communication data submitted via inquiry forms, tawk.to live chat, emails, or WhatsApp will be retained as long as necessary to manage our business relationship, fulfill machine service requirements, or meet legal and accounting compliance.
- Analytics Data: Google Analytics data is retained according to standard automated retention periods configured in our GA4 administration.
7. Your Rights Under Data Protection Laws (GDPR & International)
Depending on your location, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request corrections to any incomplete or inaccurate data.
- Right to Erasure: Request the deletion of your contact records from our systems, provided there are no pending orders or legal obligations.
To exercise any of these rights, please contact our privacy compliance team via email at jintianpack@gmail.com/info@jintianpack.com.
8. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data processing practices, please feel free to reach out to us:
- Company Name: Foshan Jintian Packing Machinery Co., Ltd.
- Address: 101, Block 15, Liandong Daxing Industrial park, No. 4 Xiangshun Road, Danzao Town, Nanhai District, Foshan City, Guangdong ,China
- Email: jintianpack@gmail.com/info@jintianpack.com
- WhatsApp: +86-13925999729